Don’t like your BlogShop item? Bummer. Contact emily@elementalthreads.com within 10 days of receipt and let her know why it didn’t fulfill your dreams. You pay shipping costs and we’ll refund your purchase upon receipt.
*Sorry, we can’t return custom-made bags that you designed on the website. They were made just for you!
Hello. I ordered a small pleated tote a few days ago. (Google order #263514342519520)
It was supposed to have a black zipper and a black handle. When I received the confirmation email however, the tote had the default white zipper and handle. Could you please check and make sure they are black? Thank you, Kara Gilliland
Hi Kara,
Thank you for supporting eThreads! Yes, your order came through with a black zipper and black handle! I think what happened is that on your order confirmation the full link to the bag got cut off, so the website defaulted to white options. But the important info did get through and we’re going to make your fabulous design with black zipper, handle and lining:
http://www.elementalthreads.com/#/design/?bag=sm_pleated_tote&p0=special_19&p0r=0&p1=orgCotton_black&p1r=1&p2=orgCotton_black&p2r=0&l=black&z=black
Enjoy!
-Emily